Disclosure

1. Business Model

We operate as a Software-as-a-Service (SaaS) platform providing business management tools for detailing companies. Our revenue comes from subscription fees paid by our customers.

2. Third-Party Services

Our platform integrates with various third-party services to provide functionality. These may include:

• Payment processing services (Stripe)
• Communication services (email, SMS providers)
• Analytics and monitoring services
• Cloud hosting and infrastructure providers
• Authentication and security services

We carefully vet these providers and ensure they meet our security and privacy standards.

3. Data Processing

We process customer data solely for the purpose of providing our services. We do not sell customer data or use it for purposes other than service delivery, support, and improvement.

4. Affiliate Relationships

We may participate in affiliate programs or have business partnerships with other service providers. Any such relationships will be clearly disclosed when relevant to our users.

5. Financial Disclosures

We maintain transparency about our pricing structure. All fees and charges are clearly disclosed during the signup process and in your account dashboard.

6. Limitations of Service

While we strive to provide reliable service, we cannot guarantee 100% uptime or error-free operation. We maintain Service Level Agreements (SLA) that outline our commitments and remedies for service issues.

7. Intellectual Property

Our platform may use open-source software components. We respect all applicable licenses and maintain compliance with open-source obligations. Our proprietary code and trademarks remain our intellectual property.

8. Compliance and Certifications

We maintain compliance with applicable data protection regulations and industry standards. This includes but is not limited to:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• PCI DSS compliance for payment processing
• SOC 2 Type II certification (where applicable)

9. Material Changes

We will notify users of any material changes to our business model, ownership, or service offerings that may affect their use of our platform.

10. Transparency Report

We commit to transparency in our operations. We may publish periodic transparency reports detailing:

• Service availability and performance metrics
• Security incident summaries (when appropriate)
• Changes to our data practices
• Legal requests for user data (anonymized)

11. Contact for Disclosures

For questions about this disclosure or to report concerns about transparency, please contact us:

Email
info@detailers.com

Phone
1 (512) 361-4466

Mail
Esaias and Company
Attn: Privacy Officer
4810 Brisa Way
Austin, Texas 78730