Privacy Policy

Detailers, LLC ("we", "us", or "our"), the owner of this detailing services platform (the "Service"), understands that your privacy is important to you. We are strongly committed to protecting your privacy and any personal information that you may provide to us directly or in connection with our website and/or the Service.

We may amend or modify this Privacy Policy from time to time. Any changes to the Policy will be reflected here, so we encourage you to visit this page from time to time to remain informed about the information we collect and how we use it. By exploring and using our website or the Service, and by submitting information to us, you agree to our use of such information as described in this Policy.

Information Collected

We collect information from you when you register for the Service, book detailing appointments, or interact with our platform. This information is typically limited to business and personal information such as your:

• Name
• Email address
• Phone number
• Business name and address (for detailing professionals)
• Service location address
• Vehicle information (make, model, year, license plate)
• Payment information (processed securely through third-party providers)
• Service preferences and history
• Photos of vehicles (before/after service documentation)

We also automatically collect certain technical information when you use our Service, including:

• IP address and location data
• Browser type and version
• Device information
• Usage patterns and service interactions
• Pages visited and time spent on our platform

Use of Your Information

We use the information we collect solely to enhance your use of the Service. Specifically, we use your information to:

• Facilitate booking and scheduling of detailing services
• Match customers with appropriate detailing professionals
• Process payments and send transaction confirmations
• Provide customer support and respond to inquiries
• Send service reminders, updates, and notifications
• Improve our platform and develop new features
• Ensure quality control and service verification
• Comply with legal obligations and resolve disputes

We may contact you to provide information related to service updates, new features, or promotional offers. We do not currently send extensive marketing communications, but we reserve the right to do so in the future. If we do elect to send marketing emails or text messages to your mobile phone, by agreeing to this Policy, you are consenting to receive such communications. You can be assured that all emails will include an "unsubscribe" feature and texts can be discontinued simply by responding to any text and typing "STOP". Alternatively, if you do not wish to be contacted for marketing purposes, you can send an email at any time to support@detailers.com.

We Do Not Sell Your Information

We will not sell, share, rent or otherwise make available any of your personal information to other persons or entities for marketing purposes, except that we may disclose your information to:

• Detailing professionals you book services with (name, contact info, service location, vehicle details)
• Third-party service providers who perform services on our behalf and have a need to access the information in connection with those services (payment processors, scheduling tools, etc.)
• Legal authorities when required by law or to protect our rights and safety
• Other parties in connection with a business transaction (merger, acquisition, etc.) with appropriate confidentiality protections

Use of Cookies

We use browser cookies on our website. A "cookie" is a small amount of data that is sent from a web server to your browser and stored on your computer's hard drive. Use of cookies allows us to provide a higher quality, more relevant customer experience and helps us understand how you use our Service.

We may use cookies to:

• Remember your login preferences and settings
• Track which areas of the website are most popular
• Improve our understanding of overall Service usage
• Personalize your experience and recommendations
• Ensure security and prevent fraud

With most internet browsers, you can delete cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to your browser instructions or help screen to learn more about these functions. Please be advised that certain sections or functionalities of our Service may be inaccessible to you if your browser does not accept cookies.

Security Processes

We have in place technological and operational security processes designed to protect your personal information from loss, misuse, alteration or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure data storage with access controls
• Regular security audits and updates
• Limited employee access on a need-to-know basis
• Secure payment processing through PCI-compliant providers

Only authorized employees and contractors have access to your personal information, and that access is limited by need. Each employee or contractor having access to personal information is obligated to maintain its confidentiality. However, we cannot guarantee that your personal information will not become accessible to unauthorized persons, as no method of transmission over the internet or electronic storage is 100% secure.

Your Use of Customer Information

If you are a detailing professional using our Service, you may have access to customer information through our platform (the "Customer Information"). Please note that it is your obligation, and not ours, to collect and handle all Customer Information in compliance with all applicable laws and regulations, including, without limitation, the California Consumer Privacy Act (CCPA), the European Union's General Data Protection Regulation (GDPR), and other applicable privacy laws (collectively, the "Privacy Laws").

You agree to:

• Use Customer Information solely for providing detailing services
• Maintain the confidentiality and security of Customer Information
• Not share, sell, or use Customer Information for any other purpose
• Comply with all applicable privacy laws and regulations
• Delete Customer Information when no longer needed for service delivery

If we determine that your collection or handling of Customer Information is not in compliance with applicable Privacy Laws or our terms of service, we may terminate your use of the Service immediately.

Third-Party Websites and Services

Our Service and website may contain links to external websites or integrate with third-party services, including payment processors, mapping services, and social media platforms (the "Third-Party Sites"). Those Third-Party Sites each have their own privacy policies and we encourage you to review those policies carefully. We do not take responsibility for the privacy practices of the Third-Party Sites.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Retained while your account is active and for 7 years after account closure for legal and tax purposes
• Service history: Retained for 3 years to facilitate rebooking and service quality tracking
• Payment information: Retained as required for tax and financial reporting purposes
• Communication records: Retained for 2 years for customer service purposes
• Vehicle photos: Retained for 1 year unless you request earlier deletion

You may request deletion of your personal information at any time, subject to our legal obligations and legitimate business interests.

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Restriction: Request that we limit how we use your information
• Objection: Object to our processing of your information
• Withdraw consent: Withdraw consent where we rely on consent for processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

Compliance With Law

We comply with all applicable Privacy Laws, including but not limited to CCPA, GDPR, and other state and federal privacy regulations. In certain circumstances, we may be compelled to surrender personal information to legal authorities without your consent if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules and regulations of any applicable jurisdiction.

Also, in the event of a violation of the terms and conditions of use of the Service, we may disclose personal information to our affected business partners or legal authorities as necessary to protect our rights and the rights of others.

Children's Privacy

We understand the importance of protecting children's privacy, particularly in their online interactions. Our Service is not designed for and does not intentionally target or solicit children under 18 years of age. If we become aware that a child under 18 has provided us with personal information without parental consent, we will delete such information from our systems.

International Data Transfers

If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@detailers.com or use our online form. We do not discriminate against individuals who exercise their privacy rights.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification if the changes are significant
• Providing notice through our Service

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

Questions about this Privacy Policy or any requests to access, correct, update, and/or delete any of your personal information should be sent to us:

Email
info@detailers.com

Phone
1 (512) 361-4466

Mail
Esaias and Company
4810 Brisa Way
Austin, Texas 78730